Shipping Policy
At Rainbeo, we are committed to providing our valued customers in the United States with reliable shipping services. Please take a moment to review our shipping information and policies.
We currently only deliver to the United States.
SPECIAL NOTE: delivery in the United States, but does not include APO / FPO military address.
What are the shipping costs and transit times?
We offer two shipping options for you to choose from:
Applies to countries: United States
| Free Shipping | 5-10 Business Days | Free |
| Fast Shipping | 3-7 Business Days | $8.99 |
Remote areas of the US (Alaska, Hawaii, Puerto Rico, Guam, and other overseas addresses)
| Free Shipping | 6-16 Business Days | Free |
| Fast Shipping | 4-10 Business Days | $8.99 |
You can select the shipping method that best suits your needs during the checkout process.
U.S. warehouse address: 315 Losey Blvd South La Crosse, WI 54601
Once your order is authorized and verified, we’ll send you a confirmation email and start preparing it. We take great care to ensure fast delivery to our customers. You can expect to receive your shipping information email within 1 to 3 business days after your order is processed.
How We Ship
We ship via all major carriers, including UPS, FedEx, DHL, and USPS. Rainbeo will use its discretion to choose the most appropriate carrier for the safe and efficient delivery of your order.
Once your order leaves our warehouse, please allow 5-10 business days for delivery.
For orders totaling US $400 or less, we typically use USPS for shipping, and you can expect to receive your products within 5-10 business days from the order date.
Orders totaling US $400 or more will be shipped via express logistics providers like DHL and UPS, ensuring delivery within 3-7 business days from the order date.
PROCESSING
Usually, it takes us 1-3 business days to process your order. Keep in mind that this timeframe does not include holidays or weekends.
CANCELED ORDERS
Please contact our customer service at support@rainbeo.com to request an order cancellation before 07:00 PM (EST) on the same day the order was placed. Remember to provide your order number and contact information when making the request.
If your package is already in transit, we won’t be able to cancel the order for you. In such cases, we suggest selecting “Reject” when you receive a delivery call for your package. Once we receive the returned package, we will proceed to cancel your order within 1-2 working days.
Where can I find my tracking number?
Once your items are shipped, you will receive an email notification containing tracking information for your order.
If you haven’t received this notification or if you encounter any issues with the tracking number, please don’t hesitate to contact us, and we will promptly assist you.
For further assistance or more detailed information, feel free to send an email to support@rainbeo.com, and our team will be happy to help you.
SPECIAL NOTE:
For delivery within the United States, our services cover most areas, but do not extend to remote locations like Alaska, Hawaii, Puerto Rico, Guam, and other overseas addresses, including APO/FPO military addresses.
Contact Us
If you have any questions, feel free to reach out to our customer service team.
Contact Information:
- Email: support@rainbeo.com
- Phone: +1 860 342 8630
- Address: 315 Losey Blvd South La Crosse, WI 54601
Business Hours:
- Mon – Sat: 9am – 10pm (EST)
- Sunday: 10am – 5pm (EST)
Please note that shipping times are estimates and start from the ship date, not the order date. Delays may occur due to reasons such as invalid addresses, customs clearance procedures, or other factors. For specific delivery time information, please contact us.
If your package does not arrive on time, please submit a ticket within 2 months after shipment. Our representative will get in touch with you within 24 hours. Kindly be aware that late applications might not be accepted.