FAQs

We provide Free shipping and Express shipping

United States: （In remote areas of the United States, our delivery time may be within 5-30 days）
Free Shipping ( 10-15 Business Days Delivery)
Fast Shipping ( 5-10 Business Days Delivery)

Canada & Australia
Free Shipping ( 10-15 Business Days Delivery)
Fast Shipping ( 5-10 Business Days Delivery)

United Kingdom:
Free Shipping ( 10-15 Business Days Delivery)
Fast Shipping ( 5-10 Business Days Delivery)

France, Germany, Italy, Malta, Poland, Spain, Sweden, Australia, Austria:
Free Shipping ( 10-15 Business Days Delivery)
Fast Shipping ( 5-10 Business Days Delivery)

Rest Of World:
Free Shipping ( 15-20 Business Days Delivery)
Fast Shipping ( 5-15 Business Days Delivery)

A confirmation email will be sent to you once the order has been authorized and verified. We start to prepare it. We have put a lot of focus on making sure items are delivered to our customers as quickly as possible. You will receive your email of shipping information within 1 to 3 business days from the date of completion.

If you have any questions, please do not hesitate to contact customer service.

Email: support@rainbeo.com

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

Please check your junk / spam folder and ensure you have entered a valid email address. Let us know right away on support@rainbeo.com if you believe you have given any incorrect details.

Yes! We do have a 30 day money-back guarantee which means we will give you a refund if you are not happy with the results AFTER 1 month of consistently using our products. We do require before and after photos to understand your concerns, So please remember to take photos before starting with Rainbeo.

What if I have an allergic reaction from using the products?

We will be happy to refund you as long as you provide us photos of your reaction. If you have known skin allergies, we suggest consulting your GP or testing the mask on a small patch of skin either inside of your elbow or behind your ear.

$10 for shipping cost will be deducted from all refunds.

Unfortunately we cannot cancel your order or change your address once your parcel has been dispatched.

We encourage you to always double-check your address before placing your order. If you wish to cancel your order after it has been dispatched you will need to wait for it to reach you and either reject delivery or return your order back to us for a refund.

$10 for shipping cost will be deducted from all refunds.

Yes! All of our products come with a complete 6 Month Warranty! We offer full replacements provided the product is not damaged as a result of misuse and your purchase was made directly from us.